All orders ship from Hong Kong.

No. Our crystal bracelets are hand-finished in small batches. Natural variations in color, inclusions, bead patterning, and candle fragrance throw may occur and are not defects.

We accept major cards and common online payment methods via our payment processors. Prices are shown in USD unless otherwise stated.

We begin processing quickly and can’t guarantee changes. Email info@azura-atelier.com immediately with your order number—if your order hasn’t entered fulfillment, we’ll do our best to help. (Subscription cancellations follow the rules in Q11.)

Not at this time. Please provide a physical address. A signature may be required on delivery.

Processing times are in addition to courier transit times and counted in business days (Mon–Fri; HK public holidays excluded):

● Crystal Bracelets: 2–4 business days

● Scented Candles: 3–5 business days

● Gift Sets: 4–7 business days

● Subscription Box (Azura+): processing starts on the 1st of each month; allow 4–7 business days

You’ll receive a shipping confirmation with tracking when your order leaves our studio.

● Free Standard Shipping on all orders

● Free Express Shipping on orders USD $250+

● Express (orders under USD $250) — flat rates by region:

*Transit times are estimates that begin after processing. Express carriers typically include FedEx / DHL / UPS. We cannot guarantee carrier performance, but we’ll assist with traces/claims if issues arise.

● US & Canada: 7–12 business days

● Europe (UK, FR): 7–10 business days

● Asia–Pacific (AU, IN): 6–12 business days

Middle East (UAE): 6–9 business days

 Your order may be subject to VAT/GST, import duties, brokerage, and/or taxes, which are not included at checkout and are your responsibility. We are legally required to declare the full value of the shipment and cannot alter it or mark it as a gift.

If an order is refused or unclaimed, you are responsible for all shipping expenses (outbound and return) and any duties/fees incurred—unless your return otherwise qualifies under our Returns, Exchanges & Refunds Policy.

● Billing: You authorize us to charge your payment method on the 1st of every month (Hong Kong time) until your subscription ends or is canceled.

● Cancel before you’re billed: To avoid the next monthly charge, email info@azura-atelier.com and receive a confirmation before 11:59 p.m. Hong Kong time on the last calendar day of the prior month (or cancel via your online account where required by law).

● No partial refunds: Once the monthly charge has occurred, that month’s box is not refundable or prorated, unless required by applicable law.

Shipping: All Subscription Boxes ship Express for free.

You may request a return for a full refund within 7 calendar days of delivery (as shown by carrier tracking). Email info@azura-atelier.com within that window to obtain authorization.

Items must be in 100% sellable condition: unused, unworn, unaltered, free of scratches, stretching, or fragrance, and returned with all original packaging (Azura Atelier box, bracelet dust bag, inserts). Tamper seals (if any) must be intact. Items not meeting these conditions will be declined and can be returned to you at your cost.

For standard returns/exchanges, you are responsible for return shipping and any duties/taxes. Use an insured, trackable, signature-required service.
 Exception: If you received a wrong or damaged item, see Q15.

Email info@azura-atelier.com within 72 hours of delivery with your order number and clear photos/video of the item, inner/outer packaging, and the shipping label. Return the item using a trackable, insured service and share the tracking number. Once we receive and verify the return, we will refund the reasonable return shipping cost and reship the correct item via Express at no cost to you.

Yes:

● Gift Sets — final sale (not eligible for return/exchange/refund)

● Scented Candles — final sale

● Custom-made/personalized items — final sale (unless required by law)

Sale items purchased with promotions/discounts (e.g., codes, bundles, BOGO, clearance) — not refundable or exchangeable, except designated Pre-Order Promotion items, which follow the standard 7-day policy if eligible.

After we receive and inspect your return, refunds are issued to the original payment method. Your bank/card provider may take up to 7 business days to post the credit.

DK International Limited
 12/F, 451 Lockhart Road, Wan Chai
 Hong Kong Island, Hong Kong

Delivery, Risk & Tracking

First, check with the carrier and nearby locations/neighbours. Then email us at info@azura-atelier.com and we’ll help you file a trace/claim. Except where local law provides otherwise, Azura Atelier isn’t responsible for loss after the carrier’s delivered scan (see Terms of Service).

 Except where local consumer laws provide otherwise, title and risk of loss transfer when the carrier takes possession of your parcel. We still assist with trace/claims as a courtesy.

No. Crystal properties are not medical advice and our products are not a substitute for professional care.

Always burn within sight on a heat-safe surface; keep away from drafts, flammables, children, and pets. Trim the wick as instructed on your candle’s safety card.

See our Privacy Policy for details on what we collect, how we use/share it, and your rights. To access, correct, delete, or opt out of marketing (and, where applicable, opt out of “sale/share” for ads), email info@azura-atelier.com. You can manage cookies via our Cookie Settings tool and your browser.

All site content is owned by Azura Atelier or our licensors. You may not copy, reproduce, or distribute it without our written permission. If you submit reviews/photos, you grant us a license to use them for operating and marketing our Services (see Terms of Service).